Shipping and Refunds Policy

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For simple flat rate shipping: We offer 240 RSD flat rate shipping to Serbia.

Shipping Options

Price

Standard flat rate shipping

240 RSD

NOTE: We are not responsible for shipping carrier delays.

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Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at gemthemes@gmail.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually 2 bottles or more - unless otherwise stated). Daily 'limited time flash deal' offers can not be combined with any other wine from any other page. Only one or more bottles of wine listed on our Premium, Last Chance or Cellar offerings can be combined for free shipping.
How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). If your order contains any Archives item(s), please allow an additional 2-3 business days to process. Archives items will be shipped separately from regular items
How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
Worldwide: FedEx, DHL
China: DHL, SF Express
Hong Kong SAR: Local Express Courier, SF Express
Macau SAR: SF Express
Japan: FedEx, Sagawa, Yamato
Korea: FedEx, Lotte
Singapore: FedEx, Crane
What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our 
delivery options table.
My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

Contact Us

Neo Pharm DOO

Address:

Sremčica, Beograd, Srbija 

Phone:

+012 345 6789 0000

Email:

podrska@poskok.rs

Web:

poskok.rs
Thanks for contacting us. We'll get back to you as soon as possible.